The Warranty services are offered by the seller, the terms may vary depending on the seller's Warranty Policy. This Warranty Policy only applies to products bought from stores operated directly by Xtro. (xtro.gg, Amazon, or any affiliated stores listed here in the future). If you bought from a different seller, you must contact them for any inquiries and refer to their terms.

For any limited warranty claim, a valid proof of purchase is required. A valid proof of purchase is defined as one of the following:
A. Sales Receipt/Invoice

B. Order number from Online stores.

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The color and the appearance may differ depending on the product, and the specifications are subject to change without prior notice to improve the performance.
The contents of this warranty information are subject to change without notice to improve quality.
Customizing or modifying the product will void the warranty, you must request an authorization on our support email.
PTFE feet not eligible for repair/refund, you may choose to purchase new feet for replacement. Roughness in mouse glide due to scratches on PTFE feet are caused by varies factors which are neither related to the mouse nor in our control, therefore, any performance issues due to mouse feet is not eligible for repair/replacement. However, if your mouse is repaired for other factors we'll always swap new mouse feet for refresher course.

If your product is out of warranty, contact us, we'll see what we can do to help you. After all, we're here to serve you.

1. Removed, revised, defaced, or damaged warranty seals and/or original factory serial numbers.

2. Custom Mod, Custom painted products. (modification made anyway, anywhere by you or unauthorized service provider)

3. Damage resulting from improper installation, including, but not limited to, incorrect or insufficient electric power supply.

4. Defects resulting from long-term improper use.

5. Damage (including cosmetic damage such as scratches, spots, or dents), failure, loss, or personal injury due to misuse, abuse, negligence, improper maintenance, and storage, or acts of nature.

6. Damage incurred while being transported or moved by the customer.

7. Damage resulting from infection or installation of illegal software.

8. Damages caused by servicing not authorized by Pluto Gaming OPC Pvt Ltd

9. Damages caused by a product or part that has been modified to alter functionality or capability without the written permission of Pluto Gaming OPC Pvt Ltd

10. Damages caused by usage that is not in accordance with product instructions or user manuals, failure to follow the product instruction or user manuals or failure to perform cleaning or preventative maintenance

11. Uninterrupted or error-free operation of the product

12. Any equipment or components that were not included in your product as originally sold to you

13. Loss of Data

14. Normal wear and tear

15. Minor imperfection that meets design specifications

16. Cosmetic damage or exterior finish that does not affect functionality including but not limited to scratched or cracked visible surface.

17. Misuse of product, No receipt/confirmation, Invalid Purchase or No communication can void any warranty service.

18. Damage due to water

19. Damage due to connected devices or components that is not xtro branded product.

20. 2nd Hand products. (purchased as “used” from 3rd party)

Warranty voids if

Warranty Claim Procedure

Battery is considered defective if is performs less than 80% of the advertised capacity. The advertised capacity is the number of usage hours calculated with minimum settings (Ex for mice: DPI Led off, Polling rate 125Hz) from a full charge (3 hours) until the product turns off completely. The battery display on the Software is not a reliable and accurate indication of the battery status. Battery lifetime will deteriorate over time due to structural electrode disordering, losing up to 20% its capacity after 2 years of usage.

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Damage caused by:

• Reduced battery due to normal decline

• Problems or damage caused by self- or unofficial repairs, disassembly, unauthorized specification changes, or unofficial parts.

• The product serial number is damaged and unreadable, or proof of purchase cannot be provided.

• Water damage damaged internal battery wiring/connectors, excessive oxidation and rust of electronic components caused by liquid penetration.

• Other Abnormal Use Rechargeable Lithium-Ion (Li-Ion) Battery

Xtro Product Battery Information Rechargeable Lithium-Ion (Li-Ion) Battery “Batteries, like any other battery, are consumables that have a lifespan.”

1. Batteries are consumables. Lithium-ion (Li-Ion) batteries, which feature a continuous chemical reaction, naturally decrease over time, resulting in reduced capacity.

2. Lithium-ion (Li-Ion) battery capacity will decrease with use.

3. The lifespan of a lithium-ion battery is about one year of charging and discharging normally under normal usage conditions and ambient temperature (25℃). After that, the capacity drops below 80% of the original capacity.

4. Battery life will decrease differently depending on many variables including system design, power consumption, program and operating system consumption, power management settings, and user settings.

5. High/low temperature operation and abnormal operation can cause rapid battery life reduction of 60% or more.

6. The battery's discharge rate depends on the device's software running and power management settings.

7. After using the battery for a while, it may swell slightly under certain conditions. This does not pose any safety concerns.

8. The battery charging starting capacity (%) is usually set between 90% and 99%. Actual values vary by model.

9. Batteries charged or stored at high temperatures may permanently lose capacity and accelerate the reduction of battery life. If the battery temperature is too high or overheated, the battery's charging capacity may be limited or stopped by the battery protection program.

10. After using the battery for a while, it may swell slightly under certain conditions. This does not pose any safety concerns.

11. Swollen batteries do not pose a safety concern, but should be properly replaced and disposed of. When replacing a swollen battery, do not dispose of it in household waste.

Battery warranty

Please send us the below requirements for warranty/service claims for your xtro product(s)

• Invoice Copy

• Images of the product showcasing all the angles

• Video of the product highlighting the problem/issue

Please email us these on hsj@xtro.gg