Return & Refund

10 Days: Dead On Arrival, Missing Parts, Wrong Items, Missing Items (unboxing video mandatory)

Any defective items, wrong item, missing item, or missing component must be reported within 10 days after receiving your package by contacting us.
If the product is not available for replacements (Ex New Launches, Limited editions), the products will be fully refunded.

In case, you didn't like the product due to any reason other than a performance issue verified by xtro support over a video, we won't be able to offer a return to you. We've put in great efforts on features page to explain in detail, no other company currently does that, in return we expect people to research & then make a buying decision.
If there are performance issues, you may be eligible for a replacement unit, in which case, a small shipping fee would be split 50-50 between the customer and xtro gaming gears.

Any order cancellation request must be made within 24 hours of the time of order was placed.
However, if the order has been dispatched, we won't be able to cancel the order.
Fastest way to cancel the order would be whatsapp/direct call @ 9990680747 (Harshit Jhamb/hsj)